Dave Ulrich & Norm Smallwood.
If your people do not know how they are doing or don’t know if they are meeting expectations, how can you hope to have them improve. How can you critique their performance if there is not a standard to measure against.
Without feedback, employees won’t have sustainable accountability because they won’t have the opportunity to reflect, change, and learn. Accountability requires that employees know how they are doing, in clear and unambiguous terms, so that they can modify what they do in the future.